Ordering
Can I cancel my order?
We completely get it, we change our minds too! If the product has not shipped yet, we may be able to cancel the order manually. Please contact us and provide your order number and contact information. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Do you offer discounts?
We don't know about you, but we love discounts and try to share this love with our customers throughout the year. When we are running sales, our discounts will be issued by a code displayed on our website and will apply to FULL PRICE items only, unless otherwise stated.
What if I missed the sale?
While we hate the feeling of missing out on a discount (which we are pretty
sure you do too), we unfortunately cannot apply discounts retroactively or refund you for the difference in price after a purchase is made.
Shipping
We use most of the major carriers, and local courier partners. You may be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Our full shipping policy is found here.
Do you ship internationally?
Currently we do not routinely ship items outside the USA. However, we may be able to do so on a case-by-case basis. We are a growing business and it is our goal to eventually provide worldwide shipping. Stay tuned.
Gear Selection
What makes Aden Gear’s equipment ideal for both beginners and professionals?
Aden Gear offers a range of equipment that caters to both beginners and professionals in adventure racing, orienteering, and other endurance sports. Our products are procured with practicality, durability, and user-friendliness in mind, ensuring that even newcomers will find what they need. For the seasoned racer, some of our gear selection offers enhanced features desired by professionals. Each piece is tested for reliability and durability, making them suitable for various conditions encountered in adventure sports.
Can Aden Gear help in selecting the right equipment for my first adventure race?
Absolutely! Aden Gear is committed to helping both novice and experienced racers find the perfect equipment. For beginners, we recommend starting with our Starter Gear – Essentials collection, which includes gear tailored for new entrants into adventure racing. Our expert team is also available to provide personalized advice on gear selection based on the specific requirements of your race and your experience level, ensuring you're well-equipped for your first adventure racing experience. Just contact us through the Contact page.